Privacy Policy

TL;DR – We Respect Your Privacy

We encourage you to read our entire privacy policy, but it boils down to these four key elements:

We will not disclose any of your information to others without your express permission unless required to do so by law, protect others from harm, or to comply with ICANN’s policies regarding WHOIS and domain registration.

At times, we may provide third-party vendors with data necessary to provide service to you. In those cases, our vendors are prohibited from using your data for any secondary purpose.

If we modify this agreement, we will give you 14 days notice before the changes take place.

We are always open to good faith negotiations with our customers regarding changes to our privacy policy.

Information Collection and Use

The OCS Solutions website uses forms in which you give us contact information (including your name, address, phone number, and email address) so you can place orders, request information and support, and make product suggestions. For certain services, we may also request billing details, including a credit card number. We will then create an account number for you.

We receive and store any information you enter on our site or give us in any other way, including through email, phone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was given.

We use your information to contact you regarding functionality changes to our products, our site, new OCS Solutions, Inc. services, and special offers we think you’ll find valuable. If you would rather not receive this information, please see the “Updating Your Information” section below on how to change your preferences.

We use information gathered about you from our site statistics (for example, your IP address) to help diagnose problems with our server, and to administer our Site. We also gather broad demographic information from this data to help us improve our Site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

Use of Cookies

Our site uses cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don’t need to log in each time you visit our Site. The cookies are linked to your customer number, which is associated with the information in your account.

Links to Other Websites

The OCS Solutions website may contain links to other websites. We are not responsible for the privacy practices or the content of such sites.

Security

This site has security measures in place to protect against the loss, misuse or alteration of the information under our control. Customer information is encrypted and kept on hardened servers with firewalls and intrusion detection systems. Only authorized personnel are allowed to access this information, and even then only to perform necessary tasks.

Customer data, including file, email, and database content, is protected and secured, and we will only access this data when necessary to perform services on your behalf. If access to this data is required to diagnose or troubleshoot an issue, we will first seek your one-time permission.

We may access your data without prior notification if required to address a legal, abuse, or critical security issue. In such instances, unless prohibited by law or court order, we will notify you as soon as reasonably possible.

Updating Your Information

You may update your contact information at any time by logging into your account or by sending a postal mail to the address at the end of this policy.

Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide a contact form on our website that allows you to contact us directly. We strive to promptly reply to your messages.

You may unsubscribe from our mailing list by clicking the unsubscribe link in any email communication, or by clicking here.

The information you send to us may be stored and used to improve our site and services, or it may be reviewed and discarded.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations and policies.

Third Party Service Providers

We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.

In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel images or web beacons) to measure advertising effectiveness.

What Happens to my Personal Information if I Terminate my Account?

When your OCS Solutions, Inc. account is cancelled (either voluntarily or involuntarily) all of your service data (i.e. files, databases, and emails) are permanently deleted. Your account data (i.e. name, email, phone number, etc.) is placed in “deactivated” status in our databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

Changes in Our Practices

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will notify you via email 14 days in advance before posting on our website. We are open to good faith negotiation with any customer regarding changes or our existing policy.

Contacting Us

If you have any questions about our privacy policy, the practices of our website, or your dealings with this website, please contact us or use the following postal mail address:

OCS Solutions, Inc.
ATTN: Privacy Policy
PO Box 3355
Florence, AL 35630
United States of America